FAQ Questions - updated 07/09/2023
Q: What is no wrap, straight edge and natural edge?
A: We offer our Leather Quills in 2 styles, a traditional TN (No Wrap) and a Trifold (Wrap). With the trifold option you can select to have a straight edge or natural edge on the wrap.
Q: What leather is best for a rustic feel?
A: Rustic is our specialty! All top and full grain leather will patina with use. Our veg tan Leather Quills will show wear well. We are always adding new leathers and include characteristics in our listings. The most rustic leathers we have are Wild Bill, English Tan and Seymour Bison.
Q: What leathers are water resistant?
A: Brady, Wild Bill, Ruby Red, Cactus Jack and most leathers with sealers. Veg tan or Hand-dyed leathers are not water resistant.
Q: What Leather Quill is the most firm?
A: Brady Leather
Q: Do you have a floppy leather?
A: Our Dragon serious with a suede interior are the floppiest.
Our softest leather would be our Victorian Bison and Bison leathers. They are soft and supple.
Q: Will Pecos Leather be available again?
A: Pecos is retired.
Q: Do you have (size) available for Quick Ship?
A: We list new quick ship items daily.
Q: Can I change or cancel my order?
A: Please view our Policy Page. We do not accept order changes or cancelations.
Q: I am in MI on vacation. Can I stop by?
A: The retail store is no longer open. We are strictly online only.
SHIPPING FAQ
Q: Do you ship internationally?
A: Yes we do. Please review our Policy Page for international shipping information. We charge a flat $22 for international shipping. International orders are shipped FIRST CLASS and do not include insurance..
Q: Can you combine shipping?
A: We cannot combine orders at this time.
Q: Do you offer expedited turn around times?
A: Our turn around times are found in our listings. We do not offer a expedited service. If you need a item earlier please visit our Quick Ship section.
Q: My shipping says preshipment?
A: Please give USPS 48-72 hours to update your tracking info. We live in a very small village in Michigan with 1 postal gal. When we print the label does not mean it is the hands of USPS. We print our labels for the daily orders and USPS picks them up at our shop. Give USPS 48-72 hours to pick up, scan, sort and get them on the way.
Q: My order shows a pick up scan and no updates after?
A: You will need to reach out to USPS with your tracking information.
Q: My order shows delivered however it is not in my mailbox?
A: You will need to reach out to USPS with your tracking information.
Please view our Policy Page regarding shipping. We always recommend purchasing priority mail shipping as first class mail does not insure your package.
PRODUCTION TIME
Estimated Turn Around times
Custom Leather Quills (no branding)/Made to Order Section - some are 14 TO 18 DAYS. Please review listing for accurate turn around times. Sales and leather shipment arrivals could increase or decrease turn around time. Refer to listing for turn around times. Some are a bit faster.
Turn around times are an estimate. We try to get orders out as quickly as we can and we want perfection. If we need to take a extra day or so to finish a order correctly we will take the time. If it looks like we are going to miss our window by more than 2 or 3 days we will reach out via email.
Turn around times are full business days.
Q: Where are your orders made?
A: All of our leather products are made by us at our little shop in Vernon.
Q: How do I track my order?
A: Once your order is ready to ship you will receive a email with your tracking information.
Q: Do you save my bank info?
A: Absolutely not. We never have access to this information. Stripe is our payment processor. Your data is completely safe.
Q: C an I send you leather to have something made?
A: Not at this time.